Frequently Asked Questions - The Poobel Shop

How fast is delivery?

We deliver locally — and subscribers get same-day delivery on every order.

Where do you deliver?

We deliver across Essex and Union counties, for now.

What is your return policy?

30 days, free returns — no questions asked. Email contact@thepoobel.com with your order number and we'll sort it out.

How do I track my order?

You'll get a confirmation email when you order, with tracking once your delivery is on its way. You can also reply to that email or call us anytime.

What payment methods do you accept?

All major credit and debit cards, plus PayPal — checkout is secure and encrypted.

Do I need an account to order?

No — you can check out as a guest. Creating an account just makes reordering faster.

What if my item arrives damaged or wrong?

Tell us within 7 days at contact@thepoobel.com or (848) 444-6237 and we'll replace it or refund you — your choice.

How do I contact you?

Call or text (848) 444-6237, Mon–Sat 8AM–6PM, or email contact@thepoobel.com.

Where are you located?

The Poobel Shop — PO Box 81, Union, NJ 07083.

I'm a Poobel subscriber — do I get perks in the shop?

Yes — same-day delivery on every shop order, automatically.

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